Terms of Service

Terms of Service

Last updated: January 2026

Important Notice

This website is an independent guide to Tokyo’s digital art museums, operated as a GetYourGuide affiliate. We help you understand the museums and discover and book tickets and tours, but we do not operate any museum, exhibition, or tour ourselves. All products are provided by the venues and independent tour operators, and sold through GetYourGuide.

We are not affiliated with, endorsed by, or the official website of teamLab Inc., DMM, or Mori Building. Names such as “teamLab”, “teamLab Planets” and “teamLab Borderless” are used only descriptively to identify the actual museums and products they name; all trademarks belong to their respective owners. The domain name “tokyodigitalartmuseum.com” is descriptive of the subject of this site — digital art museums in Tokyo — and is not a claim of official status.

By booking through this site, you agree to these terms and the terms of both GetYourGuide and the venue or tour operator.

Bookings & Payment

  • All bookings are processed and fulfilled by GetYourGuide and the respective tour operator.
  • Full payment is required at time of booking.
  • By completing a booking, you agree to GetYourGuide’s Terms & Conditions and the tour operator’s policies.
  • Booking confirmations and vouchers are issued by GetYourGuide.

Cancellation & Refund Policy

Cancellation policies vary by tour. Each tour listing displays its specific cancellation terms. Common policies include:

  • Free cancellation tours: Refund available if cancelled within the specified timeframe (e.g., 24 hours, 48 hours, or more before departure).
  • Non-refundable tours: No refund for cancellations, though date changes may be offered at the operator’s discretion.
  • No-shows: No refund applicable.

To cancel or modify a booking: Contact GetYourGuide customer service directly using the details in your booking confirmation email.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Conducting the tour safely and as described
    • Providing qualified guides and equipment
    • Weather-related cancellations or modifications
    • Passenger safety and insurance
    • Handling complaints or issues during the tour

  • In case of adverse weather, mechanical issues, or safety concerns, the tour operator reserves the right to cancel, reschedule, or modify the tour. Refund or rescheduling options will be handled per the operator’s policy.

Liability & Disclaimer

  • This website acts solely as a booking referral platform. We are not liable for:

    • Tour quality, safety, or accuracy of descriptions
    • Personal injury, loss, or damage during tours
    • Cancellations, delays, or changes made by tour operators
    • Disputes between customers and tour operators

  • All participants engage in tour activities at their own risk and must follow safety instructions provided by the tour operator.

  • The tour operator’s liability terms apply as stated in their booking conditions.

Intellectual Property

Tour descriptions, images, and pricing are provided by GetYourGuide and tour operators. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

For booking-related questions, contact GetYourGuide customer service via your booking confirmation.

For website inquiries: info@tokyodigitalartmuseum.com